Even though the email was received 8 mins ago.
Choosing the Properties of the Inbox, then deleting the offline items for that folder.īut Outlook still shows the folder was last updated more than 15 mins earlier. Closing and re-opening Outlook (it Send/Receives on Open). Choosing the Send/Receive menu then clicking Update Folder. The only other way to get the email is doing any of the following: In this image, I have sent an email at 11.35 to the user's Inbox but they haven't received it, even after clicking Send/Receive.Īnd as you can see from this image, the email has arrived (but only after closing and reopening Outlook): They can send an email to themselves and not receive it unless the close and open Outlook or click Send/Receive menu, then Update folder. Some clients with this config are working, but others are not.Įven if they click Send/Receive the Inbox folder doesn't update. I have a few clients on Outlook 2010, 20 (all connected to Exchange 2010 SP3 via LAN) that are having problems with Outlook updating folders. Sadly, there is nothing you can do in this case other than reporting it as a bug via Microsoft Product Support.I know this is a major ongoing problem there are so many threads on various forums with the same issue. With some IMAP servers, Outlook 2013 will still have issues determining the correct folders. Outlook will then try to determine the correct Sent Items folder again. Upon restarting Outlook, a new OST-file is automatically created and the mailbox is being re-cached. Select the data file of the IMAP account and press: Open File Location To determine the location of the OST-file use:įile > Account Settings > Account Settings > Data Files old while Outlook is closed but make sure you backup any folders marked with “This computer only” first. If Outlook still didn't pick up the Sent Items folder even after restarting Outlook, locate your OST-file for the IMAP account and rename it to. Usually setting this to “ Inbox” will do the trick. You can root your mailbox in the following way:įile > Account Settings > Account Settings > Select your IMAP account > More Options > Advanced > Root folder path 
When you set the “Root folder path” option in your account settings, Outlook will usually recognise the correct folders. Go to File, Account Settings, Data Files and select the Personal folder file and set it as default.
To fix this you will need to set the personal folders as the default rather than import into the 'this computer only' folders. This is why the folder holds “This computer only” behind its name. When Outlook 2013 can’t find the correct folder for the Sent Items or Deleted Items folder, it will create a folder within your mailbox which doesn't sync with the mail server.
0 kommentar(er)
